reproHAUS Help Desk Technical Solution #1

Simply call us at 619.234.4287 or e-mailing support@reprohaus.net with any technical question(s).  

 

 

reproHAUS Help Desk Technical Solution #2

  

Remote Support:  reproHAUS can deliver instant, personalized support to our users anywhere in the world. We can view and take control of desktops or applications, to diagnose and solve problems in real time. Decrease call times, increase first call resolution, minimize on-site service visits, reducing downtime overall. Plus, we’ll maximize our goal of customer satisfaction. At reproHAUS, we can provide you with a high quality remote support experience, giving us a competitive edge.

Remote Access:  reproHAUS can provide quality support to remote computers with WebEx Remote Access. We make it easy for our technical support reps to view and control unattended servers, desktops, POS systems in real time. reproHAUS can accurately troubleshoot, resolve issues, run patch updates - no need to travel to sites. WebEx Remote Access gives our support staff the functionality they need right from their browsers.

 

 

 

reproHAUS Help Desk Technical Solution #3

  

 Out-of-the-Box Best Practices for Help Desk Support:  The goals of the reproHAUS IT Help Desk are to support and enhance people’s interactions with technology. reproHAUS provides the glue that binds the people, things (assets), and processes (information flows, task flows) that comprise modern enterprises.

reproHAUS Help Desk Support has been implemented by our experts who understand that just tracking problems doesn’t solve your problems. Find out how our best practice work environment with HelpStar gives us the resources we need to attack and achieve control over support issues.

reproHAUS and HelpSTAR addresses the following functional requirements:

• Problem Management and Workflow
• Knowledge Management
• Asset Management
• Data Analysis and Reporting